Shipping & Dispatch Policy

Orders placed during business hours (Monday–Friday, 09:00–18:00 IST) are typically dispatched within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day.

If your order is delayed beyond the standard processing window — for example, because of a payment verification issue or a stock shortage — our team will contact you by email to explain the situation and offer options.

We ship via registered international postal services and established private couriers depending on the destination. The specific carrier is chosen based on reliability, tracking quality, and customs clearance history for your country. Tracking information is emailed once the parcel has been dispatched.

Transit times depend heavily on destination country and customs processing. Typical windows are:

• United States — 2 to 3 weeks
• Canada — 2 to 3 weeks
• United Kingdom — 2 to 3 weeks
• European Union — 2 to 3 weeks
• Australia, New Zealand — 3 to 4 weeks
• Japan, South Korea, Singapore — 2 to 3 weeks
• Other countries — 3 to 5 weeks

These are estimates, not guarantees. Individual orders can be faster or slower depending on customs and carrier conditions on the day.

Every parcel is dispatched with a trackable shipping number. Tracking updates appear within 24–48 hours of dispatch. You can check the status of your parcel at any time via the tracking link in your confirmation email or through your account dashboard.

If tracking stops updating for an extended period, it usually means the parcel has entered customs inspection. This is a normal part of international shipping and typically resolves within a few days.

International pharmaceutical shipments pass through customs in the destination country. Most parcels clear without issue. In rare cases, customs may inspect, delay, or detain a parcel for further review. This is a function of the destination country's customs authority and is not within our control.

If a parcel is seized by customs, we will offer a one-time replacement or partial refund under our Cancellation & Refund Policy. Customers are responsible for understanding the import rules of their country before ordering.

Shipping fees are displayed during checkout and are based on the destination country and order weight. Free shipping thresholds may apply to orders above a certain value. Promotional free-shipping offers are announced on the homepage and in our email newsletter.

All parcels are packed in plain, unmarked packaging. The return address uses a neutral business name. The exterior of the package contains no branding or indication of its contents.