Frequently Asked Questions

No. Guest checkout is fully supported. Creating an account is optional and lets you track past orders and save multiple shipping addresses.

Not directly — once confirmed, orders enter our fulfillment queue. Contact us immediately via the inquiry form if you need to change a shipping address or quantity. We can usually make changes only before the order has shipped.

Yes, before it has been dispatched. See our Cancellation & Refund Policy for details.

You will receive an email confirmation at the address you provided during checkout. Check your spam folder if it does not arrive within a few minutes. Logged-in customers can also view their order history in the account dashboard.

Cryptocurrency (Bitcoin, USDT, Monero), bank transfer, and money order. We do not accept credit or debit cards.

Card networks impose restrictions on international pharmaceutical transactions that would require us to share substantial customer data with processors. Our privacy-first approach is incompatible with those requirements. Alternative payment methods let us offer a cleaner service.

Cryptocurrency transactions are pseudonymous — not fully anonymous — by default. Bitcoin and USDT on most networks are pseudonymous and publicly auditable. Monero provides stronger privacy. Your identity is never linked to the transaction from our side.

Cryptocurrency payments are typically confirmed within 30–60 minutes for Bitcoin, 5–15 minutes for USDT, and about 20 minutes for Monero. Bank transfers take 1–3 business days depending on the country. Money orders take 5–10 days to clear.

Worldwide, with the exceptions listed during checkout. Customers are responsible for understanding the import regulations of their own country.

Typical transit times: United States 2–3 weeks; Canada, UK, EU, Australia 2–3 weeks; other countries 3–5 weeks. Customs processing may add time.

Expedited options appear at checkout where available. International pharmaceutical shipping has inherent timing constraints that even paid expedited options cannot fully overcome.

Yes. A tracking number is emailed once your package has been dispatched. You can also view tracking information in your account dashboard.

Most parcels clear customs without issue. If your parcel is delayed, check the tracking page for updates and allow additional time. If it is confirmed lost or seized, contact us for resolution under our refund policy.

We recommend that every customer consult a licensed healthcare professional before using any prescription medication. See our Prescription Policy for details on what is required for each product category and jurisdiction.

All products in our catalog are sourced from Indian pharmaceutical manufacturers that operate facilities certified to WHO-GMP, EU-GMP, or USFDA standards. See Regulated Medicine for details.

A generic medicine contains the same active ingredient as its brand-name counterpart, in the same dosage and route of administration. Bioequivalence is established through regulated clinical comparison. The chemical action in the body is the same; what differs is the branding, packaging, and price.

Not necessarily. Generic manufacturers use different inactive fillers, colors, imprints, and packaging. The active ingredient and its effect are the same.

No. Pharmaceutical regulations prohibit the return of medicines to the supply chain once delivered. See the Cancellation & Refund Policy for how we handle wrong, damaged, or lost shipments.

Contact us immediately with a photograph of what you received. We will investigate and issue a replacement or refund.

Medication response varies between individuals. We cannot guarantee a therapeutic outcome, nor does any legitimate pharmacy. If you experience side effects or unexpected results, consult a healthcare professional.

Yes. Packages are shipped in plain, unmarked parcels. We do not share customer data with third parties except as required to deliver the order.

Order records are kept for accounting and legal compliance, subject to data-minimization principles. After the retention period required by local law, records are purged.

Only the LiberaCure operations team required to fulfill your order, and the shipping carrier, which requires your name and address to deliver the parcel.