Cancellation & Refund Policy

You may cancel an order at any time before it has been dispatched from our fulfillment center. To cancel, either:

• Log in to your account and select the order, then click "Cancel Order," or
• Contact our support team via the inquiry form with your order number

A full refund will be issued to the original payment method within 5–7 business days of cancellation confirmation. Cryptocurrency payments may be refunded as store credit if the original wallet is unavailable.

Once an order has left our facility, it cannot be recalled. A tracking number will be issued and the package will proceed through international carriers. If you no longer want the order after it has shipped, contact us and we will review the request on a case-by-case basis.

For reasons of public health and regulatory compliance, we do not accept returns of medicines that have been shipped, even if the package remains sealed. Once a pharmaceutical product leaves a controlled supply chain, it cannot re-enter it. This is a universal practice across legitimate pharmacy operations.

If you receive an incorrect, damaged, or expired product, do not return it. Instead, contact us immediately with photographs, and we will investigate and resolve the issue through replacement or refund.

We issue refunds or replacement shipments in the following situations:

• Non-delivery — the package is confirmed lost in transit after a reasonable investigation
• Wrong product — you received a different medicine than ordered
• Damaged product — the product is physically compromised upon arrival
• Expired product — the expiry date has already passed at the time of delivery
• Customs seizure — the package is confiscated by customs in transit (see note below)

In rare cases, customs authorities in the destination country may seize, delay, or destroy parcels containing pharmaceutical products. This is beyond our control. Where a parcel is confirmed to have been seized or destroyed, we will offer a one-time replacement shipment at no additional cost, or a partial refund of the product value.

Customers are responsible for understanding the import regulations of their own country before placing an order. We do not guarantee delivery where local laws prohibit importation.

All products in our catalog are generic medicines. In rare cases, the exact brand you ordered may become temporarily unavailable from our supplier after your order is placed.

When this happens, we may ship an alternative generic containing the same active ingredient, dosage, and form from a different licensed Indian manufacturer that meets the same WHO-GMP, EU-GMP, or USFDA inspection standards. The therapeutic effect is clinically equivalent.

If the substitution differs in manufacturer, brand name, or packaging from what appears on our product page, we will notify you by email before shipping so you can:

• Accept the substitution and proceed with the order
• Wait for your original brand to restock (we will hold your order until then)
• Cancel and receive a full refund

Whenever you accept a substitution, we add bonus units of the substitute medicine — typically an extra 10–20% on top of the original quantity, or a complementary item from the same category — so you net more, not less, for the inconvenience. This is automatic; you do not need to ask.

We will never substitute across different active ingredients, different dosages, or different forms (e.g., tablet to capsule) without your explicit approval.

Approved refunds are processed within 5–7 business days of approval. The time for the refund to appear in your account depends on your original payment method:

• Bank transfer — 3–7 business days
• Cryptocurrency — 1–3 business days (returned to original wallet or issued as store credit)
• Money order / check — 10–14 business days (issued as store credit where return is impractical)